Return & Refund Policy
Return & Refund Policy
If something is not right, we’re here to help you find the next step.
Request a return
Email service@swdpkfgl.com with your order number, the item you wish to return, and the reason for your request. Please wait for our instructions before sending a package. The return destination may differ from our business address.
Change-of-mind returns
Items should be unused, clean, and in their original condition, with included components and packaging where reasonably possible.
Items with restrictions
Personalized, final-sale, or hygiene-sensitive items may be ineligible for a change-of-mind return when this is identified on the product page or at checkout.
Damaged or incorrect items
Contact us promptly with your order number and clear photos of the item and packaging. We’ll review the issue and explain the available resolution.
Sending a return
We’ll explain any applicable return shipping costs and provide the correct return instructions when we review your request.
Refunds
Once a return is received and inspected, we’ll let you know the outcome. Approved refunds go to the original payment method; posting time depends on your payment provider.
Cancellations
Contact us as soon as possible if you need to cancel. We’ll try to help before fulfillment begins, but cancellation may no longer be possible after processing or shipment.
Contact our team
Email: service@swdpkfgl.com
Phone: +862081886968
Customer Service Hours: 8:00 AM–10:00 PM
Brand: swdpkfgl™ · Company: Shenzhen Wankeshi Technology Co., Ltd. · Owner: Chen Weixu
Business Address: Room 1316, Xusheng R&D Building, Xifa Zone B, Gonghe Industrial Road, Gongle Community, Xixiang Subdistrict, Bao’an District, Shenzhen, China